This service charter outlines Gallagher Bassett's service commitment to you, our customers. We are committed to providing high quality customer service in all interactions with our customers without discrimination.
Underpinning our philiosophy is a customer focused ethic, based on pro-active and timely delivery of service to all external and internal stakeholders and a willingness to actively seek feedback regarding your service experience.
"Customer service is the bedrock of our approach to claims management. We measure our success by our client's success; fewer claims, faster claims resolutions, more efficient claims administration and improved customer experience." - Jon Winsbury, Managing Director