Gallagher Bassett manages claims on behalf of numerous and varied clients many of which are members of the Insurance Council of Australia and thus General Insurance Code of Practice (the Code) signatories.
The Code has been designed to raise the customer service standards in the Australian insurance industry and protects the rights of policyholders. It’s the general insurance industry’s promise to be open fair and honest in the way it deals with all its customers.
Gallagher Bassett work closely with each client to ensure claims are managed in full compliance with the Code. A full copy of the Code can be found here.
If you need to lodge a claim which will be managed by Gallagher Bassett or you require information on our complaints process please refer to your Insurer’s website for further information. Alternatively, you can contact Gallagher Bassett at firstname.lastname@example.org or by calling 07 3005 1900.