Dedicated support for you and your business
myGBteam is the heart of myGB and includes a dedicated Account Manager whose only job is to understand and support your business, an experienced team of claims specialists to manage your claims, and a structured Client Engagement framework to ensure frequent contact and support.
Our purpose is to guide you when vulnerable, guard your assets and protect your financial wellbeing. We have put together a passionate team of professionals who will go beyond your expectations in the continuous pursuit of a better way.
Dedicated Account Manager and Executive Account Director
Your dedicated Account Manager will act as a single point of contact between your business and GB. Your Account Manager will make it their priority to understand your business, and provide advice to improve your claims performance.
Dedicated Claims Team
GB will provide your business with a dedicated claims team, led by an experienced Team Manager and supported by a highly qualified team of specialists. Your Account Manager will work closely with your claims team to make sure they understand your business and its objectives.
GB provides a scheduled approach to client engagement, including monthly, quarterly and annual reviews to discuss claims strategy and ensure we continue to understand your business and meet your expectations. Our service commitments will be documented in a Service Level Agreement, monitored continuously by your Account Manager.
“GB works to understand our business. The Account Manager is always available to provide professional and tailored service to meet our needs.”
Education and training to benefit your organisation and your career
myGBeducation provides easy access to training programs that keep you well informed about the topics that matter to you and your business. With a robust training calendar, custom training programs and regular client seminars, myGBeducation gives you direct access to learning and qualifications that will benefit you, your organisation and your career.
- Claims Management
- Contractor Management
- Premium Management
- Risk Management
- Injury Management
- Legislative Compliance
Over 100 courses a year
GB provides you with unlimited complimentary access to our calendar of more than 100 training sessions per year. Our industry-recognised courses are highly interactive, facilitated by experienced trainers covering key areas of Claims Management, Injury Management, Premium Management, Contractor Management, Legislative Compliance and Risk Management.
Customised training programs
GB can develop customised training courses designed to help you achieve your specific organisational objectives, such as claims reduction, injury reduction, improved RTW outcomes and a strengthened Work Health & Safety culture. These can be delivered at GB’s training facility or onsite.
GB hosts regular client seminars featuring experienced keynote speakers that present on current, engaging topics, such as legislative reform, industry trends and risk management. Clients describe these as ‘interesting’, ‘relevant’ and ‘great networking opportunities’.
“When teaming up with GB, we worked with them to create a completely bespoke program, built from the ground up to meet our specific needs.”
Tools and applications to manage claims smarter
- a powerful reporting portal
- a user-friendly injury management system
- robust data security practices to protect your information
- secure, online access from anywhere
- comprehensive reporting
- complete visibility of all your claims
GB’s self-service reporting and data analysis tools give you powerful intelligence about your claims. Get the big picture with an executive dashboard, or go deep with drill down reporting into any individual claim. Examine trends and get real data to develop strategies that reduce the frequency and severity of claims.
Online Injury Management Tool
GB’s online Injury Management Tool takes care of the paperwork for you, making injury management simple and easy. Pre-populated forms, automated-alerts and automatic generation of RTW Plans give you more time managing the injured worker and less time managing the paperwork.
GB keeps your data secure with ISO27001 certification for outstanding information security practices. ISO27001 certification verifies that GB keeps your data safe, with a systematic approach to managing sensitive company information, ensuring its ongoing security.
“GB’s professional management of our partnership relationship and approach to managing our claims has given us great confidence in their ability. GB have consistently provided us with a highly accessible and responsive service. GB has high internal benchmarks and does not settle for mediocre. They have consistently shown keen focus on continuous improvement.”
Even more benefits you will really love
We want you to be delighted with our services, not just satisfied, so that’s why we’ve gathered together a package of little extras we know our clients will love.
Consultancy and advice, funding, special discounts and access to networking and events are just some of the little extras you have access to.
Networking and events
GB hosts networking functions and events throughout the year to provide opportunities for our clients to meet, mingle and share their success stories.
Funding and discounts
GB offers you access to a range of funding and discounts to support the achievement of your business objectives.
GB Assist includes a suite of consultancy services for your business:
- OHS Consultancy
- Catastrophe Management
- RTW Management
- Auditing and Compliance
- Self Insurance Advice
“Our experience with GB has been marvellous… The switch to GB has shown us is that the degree of service is really critical…. The levels of cooperation and communication are beyond what I could have reasonably expected…”