A claims management solution that meets the unique requirements of the underwriting agency sector

Claims Management Services for Underwriting Agencies/Coverholders

Gallagher Bassett has provided specialist outsourced claims management services for underwriting agencies and coverholders since 1998, and has accumulated substantial knowledge of the unique requirements of this market.

We understand the differences between the traditional insurer market and the underwriting sector, and this allows us to achieve outstanding results for our underwriting agency partners across all classes of insurance, including casualty, property, accident & health, financial lines, motor and employee compensation programs.

GB has a proven ability to tailor claims management services based on prompt service delivery for specialised or niche risks. This helps underwriting agencies achieve compliance and fiscal satisfaction with their insurer partners both locally and internationally.

We deliver cost-effective and complaint handling of claims in all Australian and New Zealand jurisdictions, through our team of over 85 general insurance claims specialists.

Our Services for Underwriting Agencies/Coverholders

GB provides underwriting agencies and coverholders with a complete range of claims management services, including:

  • Tailored ‘end-to-end’ claims management programs, from notification of loss through to claim finalisation
  • Award-winning corporate governance framework to ensure compliance with the Australian General Insurance Code of Conduct
  • Structured communication and reporting protocols to incorporate all stakeholders
  • National claims team, based in all Australian and New Zealand jurisdictions
  • Experienced specialists in all classes including casualty, property, accident & health, financial lines, motor and employee compensation programs
  • Dedicated relationship manager and performance measurement framework
  • Operational and internal auditing to ensure consistency with agreed objectives

Benefits for Underwriting Agencies/Coverholders

The benefits of GB’s service offering for underwriting agencies and coverholders include: